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What’s a Sports Optician?
Orders
When you place your order, we process a $0 authorization to verify your payment method. We won’t charge your card until your order passes our initial optician review, which usually takes less than 24 hours.
Building your custom-tailored prescription eyewear to perfection takes time. The total time it takes us to make your new glasses depends on your prescription and the lens features you choose. Most custom orders are ready to ship within 2 weeks from receiving your prescription. (This estimate excludes weekends and holidays.)
All SportRx orders include free domestic ground shipping via UPS or USPS, which takes approximately 5–7 days.
Express shipping is available for $12 and shipping time is 3-5 business days to most locations.
Overnight shipping is available for $30 and is one business day to most locations. Please keep in mind that overnight shipping to rural addresses (including many awesome snow resorts!) is typically two business days. Overnight shipping is not available to PO Box, APO/FPO/DPO, or international addresses. All APO, FPO, and DPO United States military addresses are shipped via USPS.
For international orders, we ship to Canada, Australia, and New Zealand. International orders are shipped via USPS and can take up to two weeks for delivery.
Frames and prescription lenses are covered under independent warranties.
A manufacturer's warranty covers your frame for one year. This warranty covers defects and breakages that shouldn't occur under normal use. It won't cover accidental damage due to negligence, so try to avoid dropping, sitting on, or letting your dog get ahold of your new glasses!
SportRx-brand prescription lenses with one of our anti-reflective coatings or a scratch coating are eligible for a one-time lens replacement. Our ScratchDefense™ and GlareDefense™ coatings have a one-year warranty, while our GlareDefense™ Pro and BlueDefense™ coatings have a two-year warranty.
Brand-specific warranties cover all other direct and authentic brand lenses. These warranties cover surface scratches and defective peeling attribute to normal wear-and-tear, so remember: on your face or in the case!
ANSI-certified glasses are safety glasses that are approved under American National Standards Institute (ANSI) regulations. ANSI eyewear is classified and noted by the Z87 marking on the inside of the frame and on the lenses. Want a few frame recommendations? Check out our lineup of the Best Safety Glasses curated by our opticians!
Our friendly opticians are standing by with the optical knowledge and tools to help — 7 days a week. Call, chat, or email us during business hours and we'll gladly assist you with placing an order.
If you're trying to reach us on an observed holiday, leave us a voicemail at 888.831.5817 (our customer service team is made of real people who really listen! AND call back!). Or email us and we'll get back to you in the shortest delay possible.
Absolutely! Contact us and our optical ninjas will locate your previous order and help you create a new order for replacement lenses. Whether you want them to be identical to your original pair, or are looking to switch things up, we'll walk you through all the details of your new order. You'll also receive detailed instructions on sending in your frame, so you can rest assured that your favorite glasses are in safe hands.
As a special thank you to show our appreciation, all verified medical professionals, first responders, nurses, military members, teachers, and government employees can enjoy an exclusive discount. Learn more about how to get verification with ID.ME HERE
You can reach us at 888-831-5817, or chat with us using the link at the bottom of the page during the following hours:
Monday–Friday: 7am – 5pm PT
Saturday: 8am – 5pm PT
Sunday: Closed
For a list of holiday closures, please see below.
The SportRx showroom and customer service department are closed in observance of the following holidays:
New Year's Day
Memorial Day
Juneteeth (observed Monday 6/20/2022)
4th of July
Thanksgiving Day
Christmas Day
We're here to help! Visit our Contact Us page to reach out by phone, email, or chat. You can also use our contact request form and we'll get back to you within one business day.
Yes. At SportRx, your prescription sunglasses and glasses are tailor-made to your vision needs. To make your eyewear to perfection, we'll need a copy of your current prescription.
If you've shopped with us before, you can locate saved prescriptions in your account. Or contact us and we'll be happy to find your Rx and check its validity.
Before we can start production on your prescription eyewear, we'll need a current prescription on file. If you have an upcoming eye exam, you can still proceed with an order and send us your new prescription later. We’ll even send you a reminder!
Prescription orders can take up to four weeks to receive. Exact turnaround times vary depending on frame and lens sections. Our Order Status page will keep you updated every step of the way.
Stay in the loop and get your Order Status in seconds. Simply follow the link and answer three quick questions, then you'll have the most up-to-date information on your order.
For even more answers to some of our most frequently asked questions, visit our FAQ page. And, as always, our team is available to help via phone, chat, or email. We'd love to hear from you!