More than just a catchy rhyme, our See Better Guarantee is the backbone to everything we do at SportRx. Join us as we share everything you need to know about our generous return policy and why we give the best eyewear support in the game.
Table of Contents
A. Video Summary
B. See Better Guarantee
1. The Philosophy Behind
2. Risk-Free Shopping Online
3. No Hidden Fees
4. On-Site Certified Opticians
5. Customers First
C. Other E-Commerce Return Policies
D. Summary
See Better Guarantee
Join Eyeglass Tyler as he explains the SportRx See Better Guarantee! For an in-depth write-up, continue reading below.
The Philosophy Behind
As opticians and sports fanatics, we understand the impact our eyewear has on our performance while doing the things we love. Whether it's tracking that fly ball, reading the green of a golf course, or visually carving out a path to our next MTB jump, clear vision is crucial for optimal performance. That's why we're committed to helping you see better, to do better.
Risk-Free Shopping Online
Shopping for prescription eyewear online can be intimidating, we get it. How do you know if the frame will fit? What if the prescription doesn't feel quite right? Or maybe it's as simple as buyer's remorse. Life happens, unexpected expenses trickle in, and you're second-guessing your investment. Our See Better Guarantee covers all of these reasons — and more.
If for any reason you're not 100% satisfied with your order, simply let us know within 45 days of receipt. Our opticians will work with you to find the best solution. Whether it's an exchange for a more flattering style, a remake of the prescription lenses, or simply a return — we'll do everything to make it right.
100% SATISFACTION OR 100% MONEY BACK.
No Hidden Fees
It's our promise to deliver perfection. If your order is anything short of it, we've got some work to do. And we'll do it on our dime — not yours. Unlike traditional e-commerces that charge for remakes and returns, SportRx has you covered for it all.
NO RESTOCKING FEES. NO HANDLING FEES. NO PERCENTAGES. 100% MONEY BACK.
Including prescription!
On-Site Certified Opticians
We'll do everything in power to help you get it right the first time. From start to finish, our Sports Opticians will keep a watchful eye over your order. All of our Sports Opticians are American Board of Opticianry (ABO) certified and have passed our training regimen at The SportRx Academy™. This specialized expertise gives our opticians the know-how to formulate a product that is as unique as you.
Fun fact: Within the walls of SportRx, you'll find over 500 years of combined optical experience!
We know our stuff and love tough jobs. Have a high prescription and dying to get into a sports wrap frame? Give us a call and we'll work together in making that a reality.
Customers First
At SportRx, we have been putting customers first since 1996. In fact, if you pop into our San Diego showroom, you may spot our one golden rule: Be nice!
In all seriousness, we love our customers. We genuinely care about helping others achieve clear vision and want you happy with your prescription eyewear experience. That's why we've put human effort behind each order and tailored our return policy to be the most generous in the industry. We're determined to help every customer see the world the way it was meant to be seen.
Other E-Commerce Return Policies
Now that you're a pro at the SportRx See Better Guarantee, let's see how we stack up against the competition.
If you've already started browsing for prescription eyewear online, chances are you've encountered complex return policies that don't put your doubts at ease. Fine print is a-plenty (hey, they know you don't have your prescription glasses yet so the smaller the better!), return windows are short, and there is ambiguity regarding if prescription is even eligible. It's meant to be tricky.
From a business point of view, returns can be complicated — and expensive. That's why so many other e-commerce companies implement hefty restocking fees, put the responsibility on the customer for return shipping, and sometimes say a downright "no" to returning prescription orders. After all, it is a custom product.
Budget sites are the worst culprits of these sneaky methods. You get trigger-happy with the purchase button because of an enticing red-slashed price, but may be quickly disappointed upon receipt of an imperfect order. Then, when you need to make an exchange or return, you're met with fees galore. Unfortunately, this can leave you in the position of spending more money on the exchange process than had you originally shopped with a reputable company from the get-go. (No judgment here. We've all been there! And that's why we made our return policy the only one of its kind.)
In A Nutshell (Or Glasses Case)
Breathe easy with the SportRx See Better Guarantee. If you are anything less than 100% satisfied with your prescription eyewear, simply let us know within 45 days of receipt. We’ll be happy to remake your order perfection, coordinate an exchange, or provide a full refund. We’ve got you covered for shipping both ways, and never charge restocking fees. Your peace of mind is worth it.
