How To Download Photos And Videos From Ray-Ban Smart Glasses Using Facebook View

November 20, 2023

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Hayley Bleier

Tags:Ray-Ban, how to, guide, ray-ban stories, ray-ban smart glasses, ray-ban facebook glasses, facebook view app, facebook view

Comments 32

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Stoney Hargett. says:
January 10, 2022
I have the glasses. Worked fine for one day but now the download icon is no longer there. Have taken several pics but not sure if they are even there or not. Any help would be appreciated
Reply
1. Eyeglass Tyler. says:
  March 7, 2023
  The best route to take is to make sure you have the most current version of the app downloaded. We've had that trouble, but updating the app did the trick for us!
  If you have any more questions, feel free to reach out to one of our friendly, knowledgeable opticians at (877) 289-2999.
  Reply
Cath. says:
June 30, 2022
My Ray-Ban story photos cars coming up on View view but they will not download . Bluetooth is on glasses have been reset . It wont allow me to update view app either
Reply
1. Eyeglass Tyler. says:
  March 8, 2023
  Some people were having some functionality issues. These should all be resolved. Hopefully, you are smooth sailing now! If you are still having issues, try reaching out to one of our friendly, knowledgeable opticians at (877) 289-2999.
  Reply
Luis. says:
July 7, 2022
Upon taking a photo via rayban glasses, I go to the app to see if the photo has downloaded. However, all I get is the download circle at the bottom right corner indicating there's 1 download. It attempts to download but it seems to stay in queue. The download green line around the circle goes around but it stays near the end without completing
Reply
1. Eyeglass Tyler. says:
  March 8, 2023
  This should be a resolved issue. If you are still experiencing this trouble, let us know and we'll be happy to help!
  Reply
Tomer. says:
July 7, 2022
Hi,
I bought Ray Ban with camera in Italy but now coming back to Israel I discover that facebook app is not available here. What should I do?
Thanks,
Tomer
Reply
1. Eyeglass Tyler. says:
  March 8, 2023
  It seems like it may be a country availability issue. Hopefully, this is something that is resolved soon! Sorry we aren't able to be of further help.
  Reply
Mati broudo. says:
August 3, 2022
Why is the app not available on the iPhone store from israel.
Reply
1. Eyeglass Tyler. says:
  March 8, 2023
  We're unsure, unfortunately. Hopefully, this is something that will be fixed!
  Reply
Phil Frix. says:
August 9, 2022
Pictures and videos not downloading into Facebook View. It starts downloading and stops. Have tried soft and hard resets as well as deleting View and downloading again. Using Samsung Phone of latest editions.
Reply
1. Eyeglass Tyler. says:
  March 8, 2023
  There was some trouble with the software, but it should be fixed by now. If you still are having trouble, you can always reach out to our friendly, knowledgeable opticians at (877) 289-2999 and they will be happy to assist you!
  Reply
Luke Makovic. says:
November 7, 2022
Are you able to edit your videos within the Facebook view app? Or how do we edit videos?

Ty
Luke
Reply
1. Tyler Andersen. says:
  November 18, 2022
  You would need to download it to another device to edit.
  Reply
Jaelanne. says:
November 24, 2022
Is there a feature to find your glasses, like a tracker? Or to emit an alarm to help you retrieve your glasses?
Reply
1. TJ Wood. says:
  November 28, 2022
  Not that we're aware of Jaelanne, but you may be onto something! There are some products, like tile trackers, that let you track and find the location of lost items, but may prove too large to use for small delicate items like glasses.
  Reply
Shawn. says:
February 1, 2023
The Facebook View app says that the name for the Facebook View folder has changed and to keep syncing my media i need to make sure its correct any idea how to do this in a Samsung S21.
Reply
1. Eyeglass Tyler. says:
  March 8, 2023
  We are not able to get a solid and reliable answer on this. Hopefully, the issue has resolved itself! If it has not, you can reach out to our friendly, knowledgeable opticians at (877) 289-2999 and they can help guide you with your questions if you are still struggling.
  Reply
Chip Conerly. says:
May 27, 2023
I can’t get into my Facebook view app. There is black and white screen that tells me a meta account is coming in June. Am I locked out until then; if so that sucks
Reply
1. Eyeglass Tyler. says:
  May 30, 2023
  That's not something we're experiencing on our end. Sorry for the trouble! If you've saved the content you've made, try deleting and re-downloading the app. I hope that helps resolve the issue!
  Reply
2. Grace. says:
  June 23, 2023
  I just bought these wonderful Ray-Ban stories and I have the same problem. The Facebook view app get stuck saying Facebook is joining Meta. I registered with meta and joined account to Facebook but still have the same problem when opening view. Pls help.
  Reply
  1. TJ Wood. says:
    July 5, 2023
    Hey Grace! Good question. Aside from restarting the app or deleting it and redownloading, I'm not sure what other methods to take to get around it. You may want to reach out to FB or Meta directly for further assistance. Sorry bout that!
    Reply
Victor. says:
June 29, 2023
Hi. I recently changed phones and now I can't retrieve the photos ans videos on my glasses with my new phone without doing a factory reset on my glasses but if i do that, i will lose my stored photos and videos. Is there a way of recovering them without reformatting my glasses?
Reply
1. TJ Wood. says:
  July 5, 2023
  Hey Victor! Unfortunately, a factory reset is required.
  Reply
William. says:
July 6, 2023
Hey, I recently bought the rayban stories and I went making pictures and videos. When I opened the app view, the downloading logo was showing 85 photos and videos, but when I want to download them, it says that there is no connection with the glasses and I can’t import the pictures !
Just after, the logo doesn’t show any pictures notisfication and when I click on it, it says that there is no media but when I take a picture with the glasses, the 85 notifications come back but still no downloading
What can I do ? I don’t want to lose all the videos
Reply
1. TJ Wood. says:
  September 8, 2023
  Hi William! That sounds like a very specific technical issue with the software or app itself. I’d suggest reaching out to Ray-Ban support for more help.
  Reply
SagnikD. says:
July 19, 2023
I downloaded a set of photos in Facebook View app from my glasses. Then, I accidentally deleted these from the View app. Is there a way to recover these photos?
Reply
1. TJ Wood. says:
  July 24, 2023
  Hi there! You will need to re-download the photos from the glasses onto the app. There may also be a way to recover deleted images on the view app, but not exactly sure how to do so.
  Reply
Antonio. says:
September 10, 2023
I recently bought the glasses in US but the Facebook view App is not available in Portugal. So the glasses are useless. Is there anything I can do?
Reply
1. TJ Wood. says:
  September 19, 2023
  Hi Antonio, Good question! Unfortunately, we don't have information regarding usage of the app in various countries. I’d suggest reaching out to ray-ban or Meta for support, they may be able to provide solutions 866-472-9226.
  Reply
Teo. says:
September 19, 2023
Please help! I cannot download photos and videos to Facebook View app anymore. The round download icon shows number of photos and videos, but doesn't work. I click the icon but never start to download. It used to work. I uninstall the app and reconnect with the glasses, but cannot fix it.
Reply
1. TJ Wood. says:
  September 19, 2023
  Hi Teo! Sorry to hear you're having trouble with the FB View App. Rayban recommends a few steps including forgetting the device in your phone's Bluetooth menu and pairing them again, or downloading the latest version of the app from the app store. If that doesn't work, try reaching out to their customer service support line at 206-459-0591. Hope this helps!
  Reply

How To Download Photos And Videos From Ray-Ban Smart Glasses Using Facebook View

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