Frequently Asked Questions

Questions

Answers

Can I try the frames on locally?

You have three options to try on different styles of frames.

First, please feel free to drop by our showroom in San Diego where one of our opticians would be happy to help you fit and select a frame style that is perfect for you.

Second, you can use our test ride program. Our test ride program allows prescription wearers the opportunity to try on a specific frame before purchasing the prescription. All you will pay for this service is the nonprescription frame price, and we cover the shipping to and from you. If you decide that you like the frame and want to order the prescription, just send the frames back to us along with a copy of your prescription and pupil distance and we will make the lenses for you! If you do not like the way the frame fits, looks, or feels on your face, just send the frames back to us for a full refund to your credit card account. Please note that, should you order, some frames may not require you to send the entire frame back to us, as we have several models available that have the interchangeable lens option.

Finally because we only carry the best brands, our frames are often available at many retail outlets. Please visit the manufacturer’s web site and enter your zip code to find a dealer near you.

Can I use my Flex spending insurance account to buy glasses?

Yes, we accept Flex/HSA cards.

Can my order be expedited?

Yes, we can rush most orders in 3-5 days then ship them overnight. Most customers can receive their orders on the sixth day. There is an extra fee of $35.00 for this service which includes the shipping fee.

We also offer the following shipping options which can speed up any normal order.

Rush shipping: Standard processing, ships via overnight service. $25.00
International Shipping FedEx:   $40.00
Canada:   $30.00
Can you do bifocals and progressive lenses?

Yes, bifocals and progressives can be done in most any frame we carry.

Does SportRx accept insurance?

We do not accept insurance; however, many customers seek reimbursements through their insurance companies. We are happy to provide an itemized receipt for that purpose. We do accept Flex and HSA cards and our prescription eyewear does qualify under that.

How do I submit my prescription?

Our web site will walk you through your purchase. There will be a place where you can upload your prescription when placing your order. You are also welcome to email us a copy ant info@SportRx.com or fax it to 858-571-0580 If you have any questions, you can always call us at 888-831-5817.

How long does it take before I receive my eyewear and what shipping options are available?

We generally say 2-3 weeks, but depending on your prescription, frame and lens selections you may want to give or take a few days. Please see below:

Standard shipping: (USPS) 2 – 3 weeks. FREE
Rush shipping: Standard processing, ships via overnight service. $25.00
Express Shipping: Ships from us in 3 – 5 business days via overnight service. $35.00
International Shipping FedEx:   $40.00
International Global Priority:   $30.00

**Please note that SportRx does not guarantee delivery within these time frames and cannot be held responsible for late delivery due to weather or mechanical delays by the carrier.

SportRx will also not be responsible for packages lost, stolen, or damaged after delivery by the carrier. This includes packages ran over, eaten by your pets, neighbors pets, or wild animals.

How long is my prescription valid?

Most prescriptions are valid for two years unless your doctor specified that it is valid for only one year. If there is no expiration on your RX then it is good for two years form the date of the exam.

I have Flex dollars to spend by the end of the year. By when do I need to place my order?

You will need to place your order by 11:59 PM PST on December 31.

I have my contact lens prescription. Can I use it to order glasses?

No, prescriptions for contacts and glasses are different. You will need a prescription from your doctor that is specific to glasses.

I have ordered from SportRx in the past, my frames are still in good condition but my prescription has changed. Can I send my frames in to have new lenses put in them?

Absolutely! As long as your frames in are in good condition and are free of any stress cracks or broken parts we are happy to put your new prescription in them for you. The price for this starts at $75.00 and may increase depending on the options you select. Call us for options and prices! 1-888-831-5817 Monday through Friday 7:00am – 5:00pm PST

I'm having trouble placing my order online. What should I do?

You can call our customer service at 888-831-5817 between 7:00 am-5:00 pm PST M-F. We will be happy to assist you.

I'm supposed to buy ANSI certified glasses. What does that mean?

ANSI certified glasses would fall under the category of safety glasses. SportRx does carry a wide variety of ANSI certified eyewear.

What can I do if my prescription is outside of the listed available range?

Keep in mind that these parameters aren’t written in stone.  Just give us a call! Special orders, such as high prescriptions are handled on a case-by-case basis, and our opticians can help you regarding your prescription and any special requests or questions you may have.

What do I need before placing an order for prescription glasses?

You need a valid prescription done within the last two years.  We also need your pupil distance please.

**We should have a click here to the tool tip or glossary where there is more information on PD.

What happens if I'm not happy with my new glasses?

We stand behind our work! If you’re not 100% satisfied with your glasses, you can return them within 30 days of receipt for a full refund, or credit towards a new pair. Your glasses, accessories and packaging must be in the original condition. If you are outside of the 30 days, call and ask to speak with a sales representative. If your prescription changes within 60 days of receipt, we offer a one-time replacement option.

What if I don't see the frame that I want?

Feel free to contact us directly at 888-831-5817.  We have access to most frames on the market today.

What is a Flexible Spending Account?

Some companies have Flexible Spending Accounts (FSA) which allows their employees to set aside pre-tax money to spend on healthcare expenses.

What is the difference between American National Standards Institute (ANSI) and American Society of Testing and Materials (ASTM) safety certifications?

ASTM is a globally recognized leader in the development and delivery of international voluntary consensus standards. ASTM rated frames are for sports like basketball and football. ANSI oversees the creation, promulgation and use of thousands of norms and guidelines that directly impact businesses in nearly every sector. ANSI rated frames are safety rated for military and construction type safety eyewear.

What is your warranty policy?

All manufacturer warranties apply to your SportRx purchase. Most brands offer a one year warranty against manufactures defects. If you need a warranty on a frame you are welcome to contact us and we can handle all the details for you. Additionally, if your lenses include any of our anti-reflective coatings, we will replace your lenses for free if they get scratched within two years of purchase during normal use, otherwise, we offer a onetime one year scratch warranty. Our warranty policy does not cover loss, theft, or changes to your prescription.

Why do you need my credit card for the Test Ride program?

All you will pay for this service is the non-prescription frame price, and we cover the shipping to and from you. If you decide that you like the frame and want to order the prescription, just send the frames back to us along with a copy of your prescription and pupil distance and we will make the lenses for you! If you do not like the way the frame fits, looks, or feels on your face, just send the frames back to us for a full refund to your credit card account.

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